Why It Works

Research has demonstrated that “Trust” is the foundation on which high-performing team cultures are built – most importantly, the levels of trust between individual employees and their managers. Bob Lee recently identified the 16 manager behaviours and attitudes that have the greatest impact on employee trust, workplace experience and performance. Explore the 16 “Trust Rules” and come away with a wealth of powerful and practical insights for applying them consistently and for greatest impact.

Learning Objectives

  • Discover and develop a deeper understanding of the 16 common-sense rules that have been designed with leaders of all levels in mind.

  • Explore why your personality is a feature, not an excuse – and, be inspired to develop a unique management style that supports high team performance while still being “your authentic self”.

  • Learn the surprising reasons why teams rarely rate their managers as highly as managers rate themselves on the Trust Rules – and prepare for many “I do that too” moments!

You'll Learn How to:

  • Develop a great workplace culture that is unique to your team and allows everyone to perform to the best of their abilities.

  • Play to our strengths and manage weaknesses by understanding and applying the 16 Trust Rules.

  • Gain enthusiastic buy-in from your team as you shape the team culture to everyone’s benefit.

Get Your Copy of Trust Rules Now

Management expert Bob Lee has studied Trust Index© survey feedback from two million employees across eighty countries to reveal the manager actions and attitudes that have the greatest impact on how their people experience the work place. The result is a comprehensive, easy-to-use guide to developing committed and high-performing employees who are genuinely passionate about what they do.

A soft copy of the book is included in the program but you can get a hard copy from the link below.
Get your copy now
ABOUT THE AUTHOR
Bob Lee is an internationally recognized conference speaker and media commentator and a senior leader for Great Place to Work®, the global authority on high-trust, high-performance workplace cultures. Bob has represented Great Place to Work® at conferences and events around the world, sharing his unique and compelling insights on how and why the world’s best employers build and use great workplace cultures to drive competitive advantage.
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Program Includes

  • 1

    Introduction

    • Trust Rules

    • Trust Rules | Book Download

    • Turning Insight Into Action

    • One Simple Thing Worksheet

    • Leader Discussion Guide
  • 2

    Rule 1: Trust First

    • Introduction to Trust First

    • Video: Trust First

    • Trust First

    • One Simple Thing

    • Testing for Knowledge | Trust First
  • 3

    Rule 2: Live with Integrity

    • Introduction to Live with Integrity

    • Video: Live with Integrity

    • Live with Integrity

    • One Simple Thing

    • Testing for Knowledge | Live With Integrity
  • 4

    Rule 3: Keep Your Promises

    • Introduction to Keep Your Promises

    • Video: Keep Your Promises

    • Keep Your Promises

    • One Simple Thing

    • Testing for Knowledge | Keep Your Promises
  • 5

    Rule 4: Be Approachable and Easy to Talk To

    • Introduction to Be Approachable and Easy to Talk To

    • Video: Be Approachable and Easy to Talk To

    • Be Approachable and Easy to Talk To

    • One Simple Thing

    • Testing for Knowledge | Be Approachable and Easy to Talk To
  • 6

    Rule 5: Give Straight Answers

    • Introduction to Give Straight Answers

    • Video: Give Straight Answers

    • Give Straight Answers

    • One Simple Thing

    • Testing for Knowledge | Give Straight Answers
  • 7

    Rule 6: Seek and Respond to Suggestions and Ideas

    • Introduction to Seek and Respond to Suggestions and Ideas

    • Video: Seek and Respond to Suggestions and Ideas

    • Seek and Respond to Suggestions and Ideas

    • One Simple Thing

    • Testing for Knowledge | Seek and Respond to Suggestions and Ideas
  • 8

    Rule 7: Involve People in Decisions That Affect Them

    • Introduction to Involve People in Decisions That Affect Them

    • Video: Involve People in Decisions That Affect Them

    • Involve People in Decisions That Affect Them

    • One Simple Thing

    • Testing for Knowledge | Involve People in Decisions That Affect Them
  • 9

    Rule 8: Make Your Expectations Clear

    • Introduction to Make Your Expectations Clear

    • Video: Make Your Expectations Clear

    • Make Your Expectations Clear

    • One Simple Thing

    • Testing for Knowledge | Make Your Expectations Clear
  • 10

    Rule 9: Show a Warm Welcome

    • Introduction to Show a Warm Welcome

    • Video: Show a Warm Welcome

    • Show a Warm Welcome

    • One Simple Thing

    • Testing for Knowledge | Show a Warm Welcome
  • 11

    Rule 10: Nobody's Job Is “Just” Anything

    • Introduction to Nobody's Job Is “Just” Anything

    • Video: Nobody's Job Is “Just” Anything

    • Nobody's Job Is “Just” Anything

    • One Simple Thing

    • Testing for Knowledge | Nobody's Job Is “Just” Anything
  • 12

    Rule 11: Show Your Appreciation

    • Introduction to Show Your Appreciation

    • Video: Show Your Appreciation

    • Show Your Appreciation

    • One Simple Thing

    • Testing for Knowledge | Show Your Appreciation
  • 13

    Rule 12: Get to Know the Whole Person

    • Introduction to Get to Know the Whole Person

    • Video: Get to Know the Whole Person

    • Get to Know the Whole Person

    • One Simple Thing

    • Testing for Knowledge | Get to Know the Whole Person
  • 14

    Rule 13: Help Your Employees Achieve Work-Life Balance

    • Introduction to Help Your Employees Achieve Work-Life Balance

    • Video: Help Your Employees Achieve Work-Life Balance

    • Help Your Employees Achieve Work-Life Balance

    • One Simple Thing

    • Testing for Knowledge | Help Your Employees Achieve Work-Life Balance
  • 15

    Rule 14: Treat Everyone Fairly

    • Introduction to Treat Everyone Fairly

    • Video: Treat Everyone Fairly

    • Treat Everyone Fairly

    • One Simple Thing

    • Testing for Knowledge | Treat Everyone Fairly
  • 16

    Rule 15: Do What You Are Paid to Do

    • Introduction to Do What You Are Paid to Do

    • Video: Do What You Are Paid to Do

    • Do What You Are Paid to Do

    • One Simple Thing

    • Testing for Knowledge | Do What You Are Paid to Do
  • 17

    Rule 16: Have Fun Together

    • Introduction to Have Fun Together

    • Video: Have Fun Together

    • Have Fun Together

    • One Simple Thing

    • Testing for Knowledge | Have Fun Together
  • 18

    Where do you go from here?

    • Where do you go from here?

    • Suggestions for Taking Action

    • Your Commitment

    • Commitment
  • 19

    Testing for Knowledge

    • Trust Rules

    • Testing for Knowledge | Trust Rules

    • Course Survey