Why It Works

Great Place to Work® research shows that trust is the foundation for excellence. And we know that when trust is broken, it is extremely difficult to rebuild. This course encourages and give the tools to leaders to actively participate in helping move the organization beyond the grievances of the past, to create a new dynamic on the basis on which trust can start to bloom again.

Learning Objectives

  • Start to build comfort with identifying and addressing psychological safety concerns by having the hard conversations

  • Explore leadership behaviours that create a psychologically safe place to work

  • Plan to create a ‘speak up’ mindset within your teams

You'll Learn How to:

  • Overcome personal discomfort to build effective communication skills, which are the cornerstone of high trust workplaces

  • Embark on the emotional journey of healing, identifying and processing past violations of trust on an individual and team level

  • Define the norms for the new culture of respect and speaking up, and establish the ground rules for moving forward

Course curriculum

  • 1

    Welcome

    • Rebuilding Healthy Teams

    • How to navigate this course

    • Overview

    • Start, Stop, Continue Worksheet

    • Before you begin...
  • 2

    Leadership Impact

    • It Starts with Leadership

    • The Great Place To Work Effect

    • What’s the Challenge?

    • Your Impact

    • Takeaways
  • 3

    Preparing for Challenging Conversations

    • Be Ready

    • Your Focus

    • Possible Outcomes

    • Useful Skills

    • Takeaways
  • 4

    Healing the Workplace

    • Psychological Safety

    • Concerns

    • Expectations

    • Changing Assumptions

    • Takeaways
  • 5

    Maintaining Trusting Relationships

    • Silence or Noise?

    • Sharing Environments

    • Speaking Up!

    • Takeaways
  • 6

    Conclusion

    • Course Recap

    • Your Commitment

    • Sources and Resources | Summary
  • 7

    Knowledge Test

    • Test Your Knowledge