Why It Works

Great Place to Work research shows that trust is the foundation for quality jobs and performance excellence. When employees trust the people they work for, have pride in what they do and enjoy the people they work with, they’ll be willing to bring their best to work. High trust workplaces are better for people and better for business. In this course, you’ll learn about the key drivers of workplace trust, and how you can turn your survey results into an action plan for success.

Learning Objectives

  • Gain insight into how your employees are currently experiencing the workplace

  • Learn about the 5 dimensions of trust and how they show up in the workplace

  • Turn your insights into action by committing to a few simple adjustments that will have a big impact on how you are perceived by your team

You'll Learn How to:

  • Use your Trust Index survey results as a starting point to understand your leadership strengths and opportunities

  • Learn about the critical leadership focus areas that have the biggest predictive impact on productivity, client satisfaction, innovation and retention

  • Use our self-directed action planning tool to narrow your focus by selecting 3-5 priority areas for your team and creating a viable action plan that will set you up for success

Lessons Included

  • 1

    Introduction

    • Welcome

    • How to Navigate this Platform

    • Action Your Survey Results

    • Download the Worksheet
  • 2

    Why Trust?

    • Research Shows...
  • 3

    The 5 Dimensions of Trust

    • The 5 Dimensions Explained
  • 4

    Focus Areas & Planning Actions

    • Introduction to Focus Areas & Planning Actions
  • 5

    Credibility Focus Areas

    • Credibility Focus Areas

    • Credibility: Two-way Communication

    • Credibility: Competence

    • Credibility: Integrity

    • Reflection
  • 6

    Respect Focus Areas

    • Respect Focus Areas

    • Respect: Support

    • Respect: Collaboration

    • Respect: Caring

    • Reflection
  • 7

    Fairness Focus Areas

    • Fairness Focus Areas

    • Fairness: Equity

    • Fairness: Impartiality

    • Fairness: Justice

    • Reflection
  • 8

    Pride Focus Areas

    • Pride Focus Areas

    • Pride: Personal Job

    • Pride: Team

    • Pride: Corporate Image

    • Reflection
  • 9

    Camaraderie Focus Areas

    • Camaraderie Focus Areas

    • Camaraderie: Intimacy

    • Camaraderie: Hospitality

    • Camaraderie: Community

    • Reflection
  • 10

    Test Your Knowledge

    • Test Your Knowledge
  • 11

    What Now?

    • Where Do You Go From Here?

    • Your Commitments

    • Thank You

Also Available in French: