Why It Works

Great Place to Work® research shows that trust is the foundation for excellence. And we know that in order to build and maintain trust, it is critically important to have strong two-way communication. This course encourages leaders to get out of their comfort zone and gives them a framework to lessen the stress around having some of the more challenging workplace conversations.

Learning Objectives

  • Understand the impact direct communication from leaders has on the workforce

  • Learn how to best prepare for conversations you expect to be challenging

  • Explore how
    you can lead by example

You'll Learn How to:

  • Overcome personal discomfort to build effective communication skills, which are the cornerstone of high trust workplaces

  • Use step-by-step conversation guides to prepare for those challenging conversations

  • Show up every day in a way that encourages your team to be open to feedback

Course curriculum

  • 1

    Welcome

    • Challenging Conversations

    • How to navigate this course

    • Overview

    • Start, Stop, Continue Worksheet

    • Before you begin...
  • 2

    Leadership Impact

    • It Starts with Leadership

    • The Great Place To Work Effect

    • Your Impact

    • Takeaways
  • 3

    Preparing for Challenging Conversations

    • Be Ready

    • Your Focus

    • Possible Outcomes

    • Useful Skills

    • Takeaways
  • 4

    Leading by Example

    • Feedback

    • Expectations

    • Impact

    • Takeaways
  • 5

    Conversation Guides

    • Constructive Feedback

    • Performance or Behaviour Issues

    • Bad News

    • Takeaways
  • 6

    Conclusion

    • Course Recap

    • Your Commitment

    • Sources and Resources | Summary
  • 7

    Knowledge Test

    • Test Your Knowledge